For Patients

Welcome to the Good Samaritan Family Health Center.  It is the mission of the health center to provide you with accessible, respectful, and collaborative health care.  We strive to build relationships with our patients and community partners to deliver excellent health services to you. We are pleased to have you join our health center!

Health Center Hours of Operation

Monday 8:15am – 7:00pm
Tuesday 8:15am – 5:00pm
Wednesday 8:15am – 5:00pm
Thursday 8:15am – 7:00pm
Friday 8:15am – 3:00pm

To schedule an appointment, please call the health center at 812-885-8585 or 812-885-3703.

We offer a Nurse Call Line for urgent medical needs and questions when the Health Center is closed – to reach the Nurse Call Line, call 812-885-8585, press Option 1.

Your Appointment

Plan to arrive at your appointment 15 minutes prior to your scheduled time. 

Please bring the following items with you to every appointment:

  • Photo ID
  • Insurance Card
  • Current list of medications
  • If you are a diabetic, bring your glucose meter and list of blood sugar readings

If this is your first appointment, you will be asked to complete a Demographic Sheet and Health History.  Please complete thoroughly as this information is helpful to your provider as they complete your plan of care. 

Cell Phones

The Health Center staff asks that you do not use your cell phones while in the exam rooms.  Our goal is for you to be an active participant in your health care.  Eliminating phone calls will allow for   you and the health center staff to communicate effectively.

Reschedule or Cancelled Appointments

We understand that you may need to re-schedule or cancel your appointment.  Please be courteous to our other patients, and call the office 24 hours before your scheduled time to cancel or reschedule.

No-Show and Chronic Cancelled Appointments

We recognize that situations occur that may not allow you to come to your appointment.  In order to better serve our patients, we ask that you call the health center if you do not intend to come to your appointment. 

Should this become a chronic problem, you may be asked to schedule same-day appointments only. 

If you have repeated no-show appointments, your provider may choose to not refill your medications until you have been seen. 

Appointment Reminders

You will receive an automated phone call to remind you of your appointment.  Please notify the health center if you are not able to keep your appointment.

Refill Requests

Please call your pharmacy for any refill request.  Please allow 3 business days for the health center to approve your refill request.

Chronic Pain Management

The health center does not provide chronic pain management services.  We will be happy to refer you to a pain management specialist for your chronic needs.  We do not prescribe narcotics for long term pain management.

Billing and Payment Information

You will be asked to verify your insurance, address, and phone number at every appointment.  This allows us to keep your records up-to-date, providing our billing office with the most accurate information for processing your medical claims. 

Please notify the front desk of any changes to your phone number, address, or email.  We want to be able to communicate to you about your health.  Your email is only used by our office.

Our office accepts cash, check, and credit card payments.  Please be prepared to pay your insurance co-pay or nominal fee. 

The health center has a Sliding Fee Scale application that offers discounted services based on income and family size.  Health center patients are encouraged to complete the application regardless of insurance coverage. 

For patients with no insurance coverage, the health center offers eligibility services.  Our care managers can assist you.

Question about your bill?  Call the GSH Central Billing Office at 812-885-3325.

Medicare

There are certain services that are not covered by Medicare.  In those situations, you will be asked to complete an Advanced Beneficiary Notice.  This notice is provided to advise you that all or part of the services is not covered by Medicare, and you will be responsible for the charges.

Medicaid

Our front office staff will verify your Medicaid enrollment at every visit.  It is your responsibility to ensure that your provider is listed as your current Primary Care Provider (PCP).

My Chart

  • What is MyChart?   An online portal to your health record.
  • How can I sign up?    Any health center employee can assist you.
  • What do I see when I log-in to MyChart?
  • Current Medications
  • Lab results
  • Visit Summaries
  • Allows you to communicate electronically between you and your health center team.

FMLA, Disability, and/or Miscellaneous Forms

Please allow a minimum of 5 days to process any forms.